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Terms and Conditions

Business on the domain is a product of the company:


Slevacska 752/36, 198 00 Prague 9
The Czech Republic
Company ID: 02853281 VAT ID: CZ02853281

Sales parameters:

The store is set up so that it is immediately able to accept an order for routine sales to the end customer. No need to write or call anywhere - you can choose goods and order. You get the parts you need so quickly, so it's only possible. If you are not sure that this is the right thing, please contact us - we will advise you. Always indicate the model, product, or serial number of the appliance that you need.


The goods must be ordered directly on our website.

After you place the goods in the basket, please select the country of destination and fill in the billing and delivery address.


All prices in the e-shop are final. If you plan to buy 10 or more pieces from 1 item, please ask us for an individual price:

The only currency in which the order can be sent is EUR (€).


The goods that we have in stock are usually dispatched within 1 business day of order confirmation; in general, orders arriving within 12 p.m. are dispatched in the same day.
In case the goods are sold and must be ordered abroad, the delivery time is from 1 to 2 weeks. In case the goods are not available from the supplier, the customer is informed without undue delay.


Picking up at one of the many delivery Z-Point (Czech and Slovak Republic, Romania and Hungary) we offer from 2,20  to 3,40 €, card payment immediately when ordering is free of charge.

Delivery of goods by post within 2 to 3 weeks is from 6,90 €, payment by card immediately when ordering is free of charge.

Delivery of goods by DPD within 2 to 4 business days are from 7,70 €, payment by card at the time of your order is free of charge.

Orders worth more than 200 € can be ordered with FREE shipping.


The order can be canceled by e-mail if the order is received and the goods have not been shipped. In the event of subsequent cancellation of the order, the seller is entitled to damages, in particular the demonstrable expense of the goods.


You can return the unused goods to our warehouse in Benatky nad Jizerou, the cost of sending the goods is borne by the customer.

Put at least the following information into the package:

a) order number

b) the requirement to refund or exchange goods for another item


The warranty period is 24 months.

If the goods are found to have a defect, follow the relevant provisions of the valid Civil Code No. 89/2012 Coll. If the goods show no mechanical damage or defect due to incorrect engagement, the purchase price will be exchanged or refunded within 6 months of the purchase date without further consideration of the reason for the defect. Within the 7th and 24th month from the date of purchase, 3 possible ways will be followed:

(a) the goods will be exchanged or the purchase price of the goods returned if it is a normal defect

b) the amount of 10-50% of the price of the goods will be refunded if there is an unusual fault or there will be a way to prevent the defect

(c) the claim will be rejected if there is an unprofessional method of fitting the goods or improper use of the appliance in which the part was used by the customer, regardless of whether the end-user or technician has sufficient information to prevent the defect

Terms and Conditions of the Shop operated by the company:


Slevacska 752/36, 198 00 Prague 9
The Czech Republic
Company ID: 02853281 VAT ID: CZ02853281

(1) Introduction

Please read these terms of sale carefully.

You will be asked to expressly agree to these terms of sale before you place an order for products from our website.


(2) Interpretation 

In these terms of sale, “we” means Status Instruments (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).


(3) Order process

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps:

•          You must add any the products you wish to purchase to your shopping cart, and then proceed to the checkout. 

•          If you are a new customer, you can create an account with us and log in or fill a summary form with your name, address and contact; if you are an existing customer, you must enter your login details. 

•          Once you are closed you order, you must confirm your order and your consent to these terms of sale. 

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.


Before you place your order, you will have the opportunity of identifying whether you have made any input errors by reviewing the contents of the shopping cart. You may correct those input errors before placing your order by editing the shopping cart and updating your changes. 


(4) Shopping  

Our product which is available immediately to buy is with sign „in stock“. Products that have been selected to be sold on line are marked in a shopping basket. 


(5) Price and payment 

Prices for products are quoted on our website. The website contains a number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated when you pay for the product.


In addition to the price of the products, you may have to pay a delivery charge, which will be as stated when you pay for the product.


Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds. 

The prices on the website include all value added taxes (where applicable). 

Payment for all products must be made by following the instructions on the website. 

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force. 


(6) Delivery policy 

We will arrange for the products to be delivered to the address for delivery indicated in your order.

We will use reasonable endeavours to deliver products from 1 till 7 working days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days after receipt of payment.

We will only deliver products to the countries shown in the drop down list on the website. 


(7) Risk and ownership 

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of: 

(a) delivery of the products; and 

(b) receipt by us of full payment of all sums due in respect of the products (including delivery charges). 

Until ownership of the products has passed to you, you will possess the products as our fiduciary agent and bailee, you will store the products separately from other goods, will ensure that the products are clearly identifiable as belonging to us, and you will ensure that they are properly stored in a safe, dry and clean environment. 

We will be entitled to recover payment for the products even where ownership has not passed to you. 


(8) Product warranties 

Goods will correspond with their specification at the time of delivery and will be free from defect in material and workmanship for the period specified for the particular product in the Company's published literature or web site. 

Services will be carried out with reasonable skill and care.

The Company shall be under no liability:

In respect of any defect in the Goods arising from any drawing, design or specification supplied by the Customer.

In respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, improper storage, failure to follow the Company's instructions (whether oral or in writing), misuse or alteration or repair of the Goods without the Company's approval.

Where any seal has been broken or the Company's trade mark or serial number has been removed, defaced, altered or tampered with unless otherwise agreed in writing.

Where the Goods have not been installed in accordance with all installation instructions provided by the Company (if it's included) or entrusted assembly to a specialist.

Under the above warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment. 

The above warranty does not extend to parts, materials, equipment, components or other products not manufactured by the Company, in respect of which the Customer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to the Company. 

The above warranty does not extend to any loss or damage sustained in transit.

Subject as expressly provided in the Conditions, and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contracts Regulations 1994), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

Where the Goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) the statutory rights of the Customer are not affected by the Conditions.

Any claim by the Customer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specifications shall (whether or not delivery is refused by the Customer) be notified to the Company within 7 days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure.  If delivery is not refused, and the Customer does not notify the Company accordingly, the Customer shall not be entitled to reject the Goods and the Company shall have no liability for such defect or failure, and the Customer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract. 

Where any valid claim is notified to the Company in accordance with the Conditions the Company shall be entitled to repair or replace the Goods (or the part in question) and/or carry out corrective installation services free of charge or, at the Company’s sole discretion refund to the Customer the price of the Goods and/or Services (or a proportionate part of the price) and the Company shall have no further liability to the Customer.

The Company’s liability for damage to tangible property resulting from breach of contract and/or any negligent act or omission of the Company or its employees, agents or sub-contractors shall be limited to 5 000 € in respect of any one incident or 5 000 € in respect of any series of incidents arising from a common cause.

Except in respect of death or personal injury caused by the Company’s negligence, the Company shall not be liable to the Customer by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation or any other claims for indirect or economic loss whatsoever (and whether caused by the negligence of the Company, its employees or agents or otherwise) which arise out of or in connection with any Order for the supply of the Goods and/or the provision of the Services.

The Company shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Company’s obligations in relation to the Goods and/or Services, if the delay or failure was due to any cause beyond the Company’s reasonable control.


(9) Returns, refunds and replacements 

Products may only be returned to us with our prior agreement, at your expense, and according to our directions. Any products returned in contravention of this Section will not be the subject of any refunds or replacements and you will continue to be liable for payment of the price of such products.


Where you return products to us in accordance with the provisions of this Section, and in our reasonable opinion those products do not conform with the warranties set out in Section [8], then you will be entitled to replacement products (where replacements are available) or, where we agree, a refund of the price paid in respect of those products.


(10) Your warranties 

You warrant to us that: 

(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale; 

(b) the information provided in your order is accurate and complete; and 

(c) you will be able to accept delivery of the products.


(11) Your indemnity 

You hereby indemnify us and undertake to keep us indemnified against all and any liabilities, losses, damages, expenses and costs (including legal expenses and amounts paid in settlement of any demand, action or claim) arising, directly or indirectly, out of a breach by you of any of your obligations under these terms of sale.


(12) Force majeure


In this Section [12] and Section [13] below, “force majeure event” means: 

(a) any event which is beyond our reasonable control; 

(b) the unavailability of raw materials, components or products; and/or 

(c) power failure, industrial disputes affecting any third party, governmental regulations, fires, floods, disasters, civil riots, terrorist attacks or wars.


Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms of sale, those obligations will be suspended for the duration of the force majeure event.


If we become aware of a force majeure event which gives rise to, or which is likely to give rise to, any failure or delay in us performing our obligations under these terms of sale, we will notify you forthwith.


We will take reasonable steps to mitigate the effects of the any force majeure event.


(13) Limitations of liability


Nothing in these terms of sale will limit or exclude your or our liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any matter for which it would be illegal to limit or exclude, or attempt to limit or exclude, liability. 

Subject to this: 

(a) our liability in connection with any product purchased through our website is strictly limited to the purchase price of the relevant product and the replacement cost of the relevant product; 

(b) we will not under any circumstances be liable for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time, or loss of goodwill or reputational damage; and 

(c) we will not be liable for any losses arising out of a force majeure event.


(14) Contract cancellation 

We may cancel a contract to supply products made under these terms of sale immediately by written notice to you if: 

(a) you fail to pay, on time and in full, any amount due to us under any contract, or commit any material breach of your obligations to us under any contract; 

(b) you cease to trade;

(c) you become insolvent or unable to pay your debts within the meaning of the insolvency legislation applicable to you; 

(d) a person (including the holder of a charge or other security interest) is appointed to manage or take control of the whole or part of your business or assets, or notice of an intention to appoint such a person is given or documents relating to such an appointment are filed with any court; 

(e) the ability of your creditors to take any action to enforce their debts is suspended, restricted or prevented, or some or all of your creditors accept, by agreement or pursuant to a court order, an amount of less than the sums owing to them in satisfaction of those sums; or 

(f) any process is instituted which could lead to you being dissolved and your assets being distributed to your creditors, shareholders or other contributors (other than for the purposes of solvent amalgamation or reconstruction).


(15) Consequences of cancellation 

Upon the cancellation of a contract in accordance with Section [14]: 

(a) we will cease to have any obligation to deliver products which are undelivered at the date of cancellation; 

(b) you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and 

(c) all the other provisions of these terms of sale will cease to have effect, except that Sections [7 to 13 and 15] will survive termination and have effect indefinitely.


(16) Scope of these terms of sale


These terms of sale do not constitute or contain any assignment or licence of any intellectual property rights, do not govern the licensing of works (including software and literary works) comprised or stored in products, and do not govern the provision of any services by us or any third party in relation to the products.


(17) General terms


Images of products on our website are for illustrative purposes; actual products may differ from such images.


We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy use of our website will be subject to our website terms of use.


Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.


If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.
No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale. 
You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time.


Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.


Subject to the first paragraph of Section [13]: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website. 

These terms of sale will be governed by and construed in accordance with Europien law, and the Europiens courts will have [non-]exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.

If you do not agree with any of the below terms and conditions you are not allowed to view or interact with our website!