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Terms and Conditions

The owner of the store on the domain is the company:

Slevacska 752/36, 198 00 Prague 9
The Czech Republic
Company ID: 02853281 VAT ID: CZ02853281

Sales parameters

The store is set up to immediately be able to accept an order for regular sales to the final customer. There is no need to write or call anywhere - you can directly select the goods and order. You get the part you need as soon as possible. If you are not sure that it is the right part, contact us - we will advise you. Always include the model, product or serial number of the appliance for which you need the part.

The goods must be ordered directly on our website.

After placing the goods in the basket, please select the country of destination and fill in the billing and delivery address.



All prices shown in the e-shop are final. If you plan to buy 10 or more pieces from 1 item, please ask us for an individual price:

The only currency in which the order can be sent is EUR (€).


The goods we have in stock are usually dispatched within 1 working day from the order confirmation, generally orders delivered before 12 o'clock on a working day are dispatched on the same day.
If the goods are currently sold out and must be ordered abroad, the delivery time ranges from 2 to 3 weeks. If the goods are not available from the supplier, the customer is informed without undue delay.

If the Buyer refuses to accept the ordered Goods or if the shipment containing the Goods is returned to the sender for other reasons, the Buyer shall reimburse the Seller for all costs incurred by him (including the costs incurred by the Seller in connection with sending the goods to the address specified by the Buyer and the costs of sending the goods back).


We offer collection at one of the many pick up points of Zásilkovna - Z-Point, payment by card immediately upon ordering is free.

Delivery of goods by post within 2 - 5 working days, payment by card immediately upon ordering is free.

Delivery by the GLS transport service within 2 - 5 working days, payment by card immediately upon ordering is free.

Orders worth more than €200 can be ordered with FREE shipping.


The order can be canceled by e-mail in case the goods have not been shipped yet. In case of later cancellation of the order, the seller is entitled to a compensation for losses, especially demonstrable costs associated with the shipment of the goods.

You can return unused goods to the address of our warehouse in Benátky nad Jizerou, the cost of sending the goods is borne by the customer.

Include at least the following information in the package:

a) order number

b) request for a refund or exchange of goods for another item

c) account number for sending money


The warranty period is 24 months.

In case of finding that the delivered goods have a defect, proceed according to the relevant provisions of the applicable Civil Code No. 89/2012 Coll. If the goods do not show any mechanical damage or defect due to incorrect connection, within 6 months from the date of purchase, the purchase price will be exchanged or refunded without further assessment of the reason for the defect. In the period between 7 and 24 months from the date of purchase, 3 possible methods will be used:
a) the goods will be replaced or the purchase price of the goods returned if it is a normal defect
b) an amount in the range of 10-50% of the price of the goods will be returned if it is an unusual defect or there is a way in which the defect could have been prevented
c) the claim will be rejected if there is an unprofessional way of assembling the goods or inappropriate use of the appliance in which the part was used by the customer, regardless of whether the end consumer or the technician had enough information to prevent the defect.


General Terms and Conditions

These general terms and conditions (hereinafter also the GTC) specify the purchase parameters in the online store between the company GREENWICH MERIDIAN s.r.o., Slevacska 752/36, 198 00 Prague 9, ID: 02853281, VAT / VAT ID: CZ02853281 (hereinafter referred to as the "Seller") ) and its business partners and customers (hereinafter referred to as "Buyers"). All contractual relationships are concluded in accordance with the legal order of the Czech Republic. By placing an order, the buyer confirms that he has familiarized himself with these terms and conditions, of which the complaints procedure is an integral part, and that he agrees with them. The Buyer is sufficiently informed of these terms and conditions before placing the order and has the opportunity to become familiar with them.


1. Seller
The seller is the company GREENWICH MERIDIAN s.r.o.

The recipient of payments collected by this shop through the GoPay / OmniPay payment portal is the company GREENWICH MERIDIAN s.r.o.

2. Buyer
The buyer is a consumer or entrepreneur. A consumer is a natural person who, when concluding and fulfilling the Purchase Agreement with the Seller, is not acting as part of his business or other business activity or as part of the independent exercise of his profession. At the start of business relations, the consumer only provides the seller with their contact information, which is necessary for the smooth processing of the order, or the information that they want to have on the purchase documents. Legal relations between the Seller and the consumer not expressly regulated by these GTC are governed by the relevant provisions of Act No. 89/2012 Coll. (Civil Code) as amended, as well as related regulations. An entrepreneur is defined as: a person registered in the commercial register (primarily a commercial company), a person who does business on the basis of a trade license (a trader registered in the trade register), a person who runs a business on the basis of a non-trade license according to special regulations (this includes, for example, a single a profession such as advocacy, etc.), and a person who runs agricultural production and is registered in accordance with a special regulation. The Seller's Individual Contract with the Buyer is superior to the general terms and conditions.

3. Consumer Agreement
The term "Consumer contract" means a purchase contract, contract for work, or other contracts according to the Civil Code, if the parties to the contract are the consumer on the one hand and the supplier on the other, or Seller. By his free decision (by pressing the button I agree with the terms and binding order), the buyer indicates that he is aware of all the facts stated in these General Terms and Conditions. The parameters for handling your personal data are set out in a separate agreement (GDPR).

4. Order and conclusion of the Contract
The Buyer is entitled to order goods from the Seller through the e-shop ordering system. The proposal to conclude a purchase contract is the placement of the offered goods by the Seller on the website, the purchase contract is created by sending the order by the consumer and acceptance of the order by the Seller. The Seller will immediately confirm this acceptance to the Buyer by an informative email to the specified email address, but this confirmation does not affect the formation of the Contract. The resulting Agreement (including the agreed price) can be changed or canceled only based on the agreement of the parties or on the basis of legal reasons. These General Terms and Conditions are drawn up in the English language, while the purchase contract can also be concluded in the English language. A consumer who has a permanent residence in a member state of the European Union outside the territory of the Czech Republic, or who is a citizen of a member state of the European Union outside the territory of the Czech Republic, by confirming the order agrees to conclude a purchase contract in the English language. After the conclusion of the purchase contract, it is not possible to find out whether errors occurred during data processing before placing the order, or to correct these errors. The concluded purchase contract is archived by the Seller and is accessible to the Buyer upon request within a period of 3 years from the date of its signature.

5. Price and payment
The offer with prices listed on the seller's e-shop are contractual, final, always up-to-date and valid for as long as they are offered by the seller in the online shop. Shipping costs are listed in the "Basket" section. The costs of using remote communication means are borne by the Buyer. The final calculated price after filling out the order form is already including the shipping fee. The price specified for the goods at the time of ordering the goods by the buyer applies as the price at the conclusion of the Agreement between the seller and the buyer. The tax document based on the Purchase Agreement between the Seller and the Buyer also serves as a delivery note. The buyer can generally take over the goods only after full payment, unless otherwise agreed. In the event that the Buyer makes the payment and the Seller is subsequently unable to ensure the delivery of the goods, the Seller will immediately return the performance to the Buyer in the agreed manner. The deadline for returning the spent funds depends on the chosen method of returning them, but it must not exceed 14 days from the moment when this impossibility arose. The goods remain the property of the seller until full payment.

The seller accepts the following payment terms:

Payment by card after completing the order

6. Delivery period and delivery conditions

The seller fulfills the delivery of the goods by handing over the goods to the buyer, or by handing over the goods to the first carrier, thereby also transferring the risk of damage to the goods to the buyer. The availability of the product is always indicated in the details of this product. Delivery time depends on product availability, payment terms and delivery conditions, and is a maximum of 30 days. In normal cases, we ship the goods within 2 working days of payment of the full amount of the purchase price or acceptance of the order with payment upon receipt. If the delivery date is not clear from the information in the product details, the customer can request clarification by email. Installation of the purchased goods is not part of the delivery. Along with the shipment, the Buyer will receive a tax document/invoice. For goods that will be paid for by the Buyer upon receipt, i.e. cash on delivery, the delivery period begins on the day of the valid conclusion of the Purchase Agreement according to Article IV. of these GTC. In the event that the Buyer has chosen a payment option other than paying for the goods upon receipt, the delivery period starts only after full payment of the purchase price, i.e. when the relevant amount is credited to the Seller's account.

The seller accepts the following delivery conditions:




Czech Post

Slovak Post

and more

In case of execution of a purchase contract for goods worth more than €200, the Seller bears the transport costs.

7. Warranty and service
When selling consumer the goods, the warranty period is 24 months; if it concerns the sale of food goods, the guarantee period is eight days, for the sale of animal feed three weeks and for the sale of animals six weeks. If a time limit for the use of the thing is marked on the sold item, its packaging or the instructions attached to it in accordance with special legal regulations, the warranty period ends when this period expires. The warranty does not cover wear and tear caused by normal use. For items sold at a lower price, the warranty does not apply to defects for which a lower price was negotiated. If the item is used, the seller is not responsible for defects corresponding to the degree of use or wear and tear the item had when the buyer took it over. In accordance with the applicable legal order of the Czech Republic, the Buyer, who is an entrepreneur and purchases goods in connection with his business, is not provided with a guarantee for the goods apart from the general liability of the Seller for defects in the goods during their handover. Buyers who are entrepreneurs and purchase goods in connection with their business activities are provided with a warranty period of 12 months. In order to apply for a warranty repair, it is necessary to present the purchase document (receipt, invoice, Leasing Agreement), or warranty card. If the goods are sent to the Seller, the goods must be packed for transport in such a way that they are not damaged during transport. The Seller does not provide Buyers with post-warranty service.

8. Complaints Procedure
In case that a defect occurs during the warranty period, the Buyer, depending on the nature of the defect, has the following rights when applying the warranty:

In case of a defect that can be removed:

a.) the right to free, proper and timely removal of the defect by repairing it

b.) the right to exchange defective goods or defective parts, if this is not disproportionate due to the nature of the defect

c.) in case of impossibility of the procedures mentioned in points a.) and b.) has the right to a reasonable discount from the purchase price or withdrawal from the purchase contract

In the case of a repeated and irreparable defect:

a.) the right to exchange defective goods or withdraw from the purchase contract in case of a removable defect, if the Buyer cannot properly use the item due to the reappearance of the defect after repair (i.e. the goods have already been complained about 3 times for the same defect) or due to a larger number of defects

b.) the right to exchange defective goods or to withdraw from the purchase contract if there are other defects that cannot be removed and if the consumer does not demand the exchange of the item

c.) the right to a reasonable discount on the purchase price or withdrawal from the purchase contract. The complaint can be made with the Seller, in all of his establishments. Complaints do not apply to the following cases: if a defect or damage was demonstrably caused by improper use, in violation of the instructions for use, or by other improper actions of the Buyer, demonstrable unauthorized interference with the goods, defects that arose as a result of normal wear and tear of consumer goods with a specified period of use according to special legal regulations, if such a claim is made after the expiration of this period of defects caused by natural disasters

9.  Withdrawal from the purchase contract

Due to the nature of the conclusion of the Purchase Agreement through remote communication, the Buyer, who is a consumer, has the right to withdraw from this Agreement within 14 days of receiving the goods. Furthermore, the Buyer, who is a consumer, has the right to withdraw from the Contract in accordance with Section 53, Paragraphs 7 and 8 of Act No. 40/164 Coll., Civil Code, as amended. The above does not apply to the Buyer who is an entrepreneur and concludes the Purchase Agreement in connection with his business activity. In the case of the aforementioned withdrawal from the contract, the Seller will send the purchase price to the Buyer's bank account, which the Buyer will notify the Seller for this purpose. The Seller has the right to withdraw from the Contract if the Buyer does not pay the full amount of the purchase price within 30 days from the date of conclusion of the Purchase Contract.

Return of goods within the legal period

In case that the Buyer returns the goods to the Seller within the statutory 14-day period, the Buyer pays the costs of postage for sending the goods back to the Seller. Returned goods must be unused, clean and in the original packaging.

After receiving the returned goods from the Buyer, the Seller will check the goods and the following situations may occur:

a) The buyer returns to the seller all the ordered goods and it does not show any signs of wear and is in the original intact packaging

The Seller will return to the Buyer the full amount for the purchased goods and is also obliged to return to the Buyer the lowest shipping price that he currently offers for the delivery of his goods, if the Buyer proves that the goods (spare parts selected according to the specific parameters available to the Buyer) were selected inappropriately based on false or distorted information obtained from the seller.

b) The buyer returns to the seller only a part of the ordered goods and it does not show any signs of wear and is in the original intact packaging

The Seller will refund the Buyer the full amount for the shipped goods

c) The Buyer returns all or part of the ordered goods to the Seller and it bears signs of wear

Depending on the nature and condition of the goods, the seller will decide whether it is possible to offer the products to customers again as new and flawless. He checks and tests the individual pieces and according to the test result:

- will reimburse the Buyer for the price of the returned goods, but will deduct a fee for restoring the product to its original condition in the range of 10-50% of the original price (depending on the difficulty of this activity), but at least CZK 50

- refuses to return the funds to the Buyer, if the goods are no longer usable, the Buyer can request to send the used goods back to his address for a new shipping fee 

Items that are specially adapted to the customer's needs or are impossible or expensive to test (electronic modules) cannot be refunded.

The maximum length of time for handling all administrative matters according to points a) and b) is 14 days from the delivery of the returned goods to the Seller.

The maximum length of time for completing the return of goods according to point c) is 30 days, but if external expertise is required to determine the condition of the returned goods, it can be even longer.

The deadlines do not start with the delivery of the goods to the Seller, if the shipment does not contain at least the following basic information:

a) the Buyer's request for a refund

b) the number of the purchase document and the name of the buyer

c) account number to which the payment should be sent

The shipment with goods for return within 14 days must be addressed to the warehouse in Benátky nad Jizerou.

10. Final Provisions
The Buyer will allow the Seller to fulfill its obligations in accordance with the Offer/Contract, for which it will develop all necessary cooperation. The Buyer undertakes to cover all costs incurred by the Seller by sending reminders and costs associated with the collection of any claims. The Buyer acknowledges that the Seller is entitled to assign its claim from the Contract to a third party. The Buyer shall immediately inform the Seller of a change in his/her identification data, no later than within 5 working days from the date on which such a change occurred. The parties undertake to use their best efforts to amicably resolve all disputes arising out of or in connection with the Agreement and/or GTC. The mutual obligation relationship of the contracting parties is governed by the legal order of the Czech Republic, in particular by Act No. 89/2012 Coll., the Civil Code, as amended. For the purposes of contracting with an international element hereby in accordance with Article III. Regulation No. 593/2008 on the applicable law for contractual obligations, adopted by the European Parliament and the Council of the European Union on June 17, 2008 (hereinafter referred to as "Rome I"), that they chose Czech law as the applicable law for the Purchase Agreement and these GTC, namely excluding the application of the "UN Convention on Contracts for the International Sale of Goods". This choice does not affect Article VI of Rome I, regarding consumer contracts. In the event that any provision of the Agreement and/or GTC is or becomes or is found to be invalid or unenforceable, this will not affect (to the maximum extent permitted by law) the validity and enforceability of the remaining provisions of the Agreement and/or GTC. In such cases, the contracting parties undertake to replace the invalid or unenforceable provision with a valid and enforceable provision that will have the same and legally permissible meaning and effect as the intention of the provision to be replaced. As a matter of legal caution, the contracting parties hereby declare that, for cases of contracting with an international element, for any cases of disputes (with the exception of disputes for which the exclusive jurisdiction of the arbitrator is given and/or in connection with them) or for cases in which a final court decision would find, that the authority of the arbitrator is not given here according to this article of the GTC, that in accordance with Article 23 of Council Regulation (EC) No. 44/2001 of 22 December 2000, on jurisdiction and the recognition and enforcement of court decisions in civil and commercial matters, the negotiator the exclusive jurisdiction of the municipal court in Prague for deciding all future disputes arising from the Contract and/or GTC and/or in connection with them. Also, the contracting parties hereby establish the exclusive jurisdiction of the municipal court in Prague for all disputes in connection with the Agreement and the General Terms and Conditions (with the exception of disputes for which the exclusive jurisdiction of the arbitrator is given and/or in connection with them). These General Terms and Conditions become valid and effective on 24.5. 2015 and are also available on the Seller's website. The Seller is entitled to change these GTC at any time. The General Terms and Conditions then cease to be valid and effective on the date of entry into force of the later General Terms and Conditions.

Important warning:

All activities in which it is necessary to open the cover of the electrical appliance can only be carried out by a person who has sufficient qualification or competence to carry out repairs on electrical appliances. Failure to follow this instruction may result in electric shock resulting in very serious injury or death.

In case of non-compliance with this regulation, our company disclaims any responsibility for the consequences of your actions.